Week 12B

WEDNESDAY

There was no class today since we would be meeting again in the classroom for the UX meeting. I decided it would be time worth spent to get work done in the classroom during class time. In class I spent my time recreating my style tile and project plan. I needed to change my color palette since the previous version had looked like a project I've done in the past. I wanted to reflect the colors of the Arc of Lancaster County. 

Below is Version 2.0 of both the project plan and style tile.

After talking to my professor he had made some suggestions to fix my project plan and user testing style tile. For example he explained that I would focus on a more cohesive color palette that uses colors as primary and secondary levels. From the previous project plan I changed the following items. 

• No italic fonts
• Change of color scheme
• Increased line spacing 
• Button and links to be viewed as similar components
• Changed Webpage Grid to Webpage Wireframes
• Changed A and B days to M and W to represent Monday and Wednesday
• Added rule lines to separate M and W in the weeks.
• Took out the color black.
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WEDNESDAY - OUTSIDE OF CLASS

UX Meeting - Lancaster General Health

Room 206 from 5:30 to 9:00 p.m.
Group: Kelly, Ty and Andrew

Challenge:

Create a solution to the grappling problem of patient not understanding the type of care that is appropriate for them in the moment of difficult. Currently, too many patients feel the need to go to the Emergency Department for conditions that could be better treated at a primary care. By directing patients in the right direction they can reduce the hazardous traffic flow at the Emergency Department. The challenge is to design something, that gets patients to the right place in the right time when they need care.

Guidelines:

The solution does not need to be a piece of technology, it could be tangible or anything. We could use our resources at our disposal such as asking Nicole Brennan and Justin Kunle questions about Lancaster General Health if we are confused or unaware of a certain subject matter.

Keywords:

After listening to Nicole and Justin present in the beginning of the UX meeting I picked up on a few keywords that could benefit my group in a great way.

• Process Flow
• People Flow
• Healthcare
• Patient Focused
• Self-navigate
• PVC- Primary Care provider
• Targeted Area

Solution:

As patients are unaware of the place to receive the best health services during their time a need, we needed to come up with a way that patients could interact with the knowledge prior to the aliments that may come. We thought of taking this tangible that focuses on the different insurances and what each patient could afford and allow them to see the expensive cost, if they make the wrong choice. We ended up scratching this idea as there was way too many options for insurance companies and packages. We next wanted to break down the prospective patient into race, cultural, gender, etc. but that would be impossible to know where to send out the tangible. The idea of a tangible was thrown around often because we first thought of a magnetic but realized that most families have stainless steel fridges and they are not magnetic. The idea of a brochure was also thrown away even though most people like to hold information rather than read of their mobile devices. We then realized that most brochures would be thrown away before anyone gets to read them. There was an issue with trying to create an application due to the complexity of age groups. There is generational gaps due to technology curves and not being able to understand or use the application. It wasn't until we were inspired by preventative measures such as educating patients before the problem happens. 

We focused our solution around the idea of preventative education and informing the patient about injuries prior to the accident. An application would be difficult for someone to use if they cut their finger off but knowing where to go before the accident happens will allow for easier traffic flow to the final destination. We were reminded of commercials and advertisements and how they stay embedded in our brain, due to cathy tag lines or humorous scenarios. For example like the old lady who fell down and said "I've fallen and can't get up" has made me remember life alert. By creating a interesting catch phrase about injuries, people will evaluate their symptoms and go to the correct place based off the acronym. 

It took us a while to come up with acronym T.R.U.E. We focused the acronym based off the type of care. First is Team or your primary care provider, second is Retail for retail care, Urgent is for Urgent care and E is for Emergency. Based off the level of injury will help a patient decide where to go. The acronym would be showcased in some type of advertisement or commercial explain the possible symptoms that may arise with each situation. The commercial would explain the symptoms and say for more extended list please check your mail box for an brochure that families and babysitters could use and tuck away for safe keeping. The overall purpose of the acronym is for patients to ask themselves if this is an TRUE emergency and go through the symptoms based on the severity of the situation in order to get care at the correct location.